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Personal Data Protection

Security

NEOCARPET – E. Georgantas SINGLE-MEMBER P.C. (hereinafter referred to as the “Company”) recognizes the importance of protecting Personal Data, as well as the security of electronic transactions, and takes all necessary technical and organizational measures to protect the data of its users and customers.

All information relating to users’ personal details and electronic transactions is treated as confidential and is protected in accordance with applicable Greek and European legislation, including the General Data Protection Regulation (EU) 2016/679 – GDPR.

The online store www.neocarpet.gr takes appropriate security measures to protect users’ personal data and transactions against unauthorized access, loss, alteration or unlawful processing.

For online payments, card details are entered in a secure environment provided by the respective payment service provider. The Company does not store customers’ full credit or debit card details, unless this is provided for and permitted by the respective payment system and applicable legislation.

The security of the online store of NEOCARPET – E. Georgantas SINGLE-MEMBER P.C. is ensured through appropriate technical and organizational measures, including the use of secure encryption technologies and access controls.

1. Customer Identification

In the event that an account is created on the online store, the user may use login credentials, such as a username and/or email address and a personal password.

The user is responsible for maintaining the confidentiality of their login credentials and must not disclose them to third parties.

Users are advised to use a strong and unique password and to immediately notify the Company in the event of suspected unauthorized use of their account.

NEOCARPET takes all reasonable and appropriate measures to protect the personal data provided through the online store.

The personal data collected through the website are used for specific and lawful purposes, including, indicatively:

• processing and fulfilling orders,
• completing transactions,
• shipping and delivering products,
• communicating with customers regarding their orders,
• providing customer service and support,
• managing user accounts,
• complying with the Company’s legal obligations.

2. Login Credentials (Username) & Security (Password)

To access services of the online store where account creation is required, the user uses their personal login credentials.

The user is responsible for the secure use of their password and for ensuring that it is not disclosed to third parties.

The Company recommends that users:

• use a different password for each service,
• choose strong and complex passwords,
• do not disclose their passwords to third parties,
• immediately notify the Company in the event of suspected unauthorized access to their account.

3. Personal Data – Transaction Confidentiality

NEOCARPET collects and processes only the personal data that are necessary for the provision of its services and the completion of transactions.

The data that may be collected include, indicatively:

• full name,
• email address,
• telephone number,
• billing and shipping address,
• invoicing details,
• order and transaction details,
• contact information provided through the website.

These data are used exclusively for lawful and specific purposes, such as the processing and fulfillment of orders, the provision of services to customers, communication regarding transactions, and compliance with the Company’s legal obligations.

The Company does not sell or lease customers’ personal data to third parties.

Access to personal data is granted only to authorized persons or partners of the Company, to the extent necessary for the fulfillment of orders, the provision of services, or compliance with the Company’s legal obligations.

Where necessary for the fulfillment of an order, the required data may be transferred to cooperating companies, such as courier companies, transport companies, payment service providers, technical partners, and IT service providers.

Such partners have access only to the data necessary for the performance of the respective service and are required to comply with applicable personal data protection requirements.

The Company may also disclose personal data to competent public, administrative, tax or judicial authorities where required by applicable legislation or by a lawful order of a competent authority.

Personal data are retained for as long as necessary to fulfill the purpose for which they were collected, as well as for as long as required by applicable legislation.

4. Users’ Rights

Under the General Data Protection Regulation (GDPR), users have, subject to the conditions provided by applicable legislation, the right to:

• access their personal data,
• rectify inaccurate or incomplete data,
• erase their personal data,
• restrict the processing of their personal data,
• object to the processing of their personal data,
• data portability, where applicable,
• withdraw their consent where the processing is based on consent.

The above rights are not absolute and may be subject to limitations provided for by applicable legislation.

To exercise their rights, users may contact NEOCARPET by email at:

[email protected]

or by post at:

NEOCARPET – E. Georgantas SINGLE-MEMBER P.C.

Lenorman 114

Athens, P.C. 10444

Tel.: +30 210 2584272

The Company will examine each relevant request and respond within the time limits provided by applicable legislation.

5. Personal Data Deletion Request

If you wish to have your personal data deleted from Neocarpet.gr, you may submit a relevant request by sending an email to [email protected] with the subject:

“Personal Data Deletion Request”

Please include in your request the email address associated with your account or any other information that will allow us to verify your identity and locate the relevant data.

The Company will examine your request and take the necessary actions within the time limits provided by applicable legislation.

If the Company has a legal obligation to retain certain data, such data will not be deleted until the applicable retention period has expired.

6. Data Controller

The data controller responsible for the personal data collected through the online store is:

NEOCARPET – E. Georgantas SINGLE-MEMBER P.C.

Tax Identification Number (TIN): 802129470

General Commercial Registry (GEMI) No.: 170544901000

Registered Office: Lenorman 114, Athens, P.C. 10444, Greece

Telephone: +30 210 2584272

Email: [email protected]

For any matter relating to the protection of your personal data, you may contact us using the above contact details.

Αν θέλεις, μπορώ επίσης να το κάνω πιο “νομικό/professional English” για e-shop, ώστε να ακούγεται σαν κανονική ευρωπαϊκή Privacy Policy και όχι σαν κατά λέξη μετάφραση.